Ecomytra

Return & Refund Policy

RETURN POLICY

Products can be returned within 7 days from the date of delivery.
Payment Refunds & Returns are applicable only in case of damaged product or delivery of incorrect product delivery for only Prepaid Orders.
No refund is initiated for COD orders.
Returns and Replacements are done free of cost if wrong products, wrong Qty (Quantity other than that ordered) or damaged products are received by the customer.
The refund decision will be made only once the product has reached back to us and after thorough investigation.

Guidelines for a valid return:

Product should be in original condition
Box should be retained and returned

All products sold on Ecomytra Organics are 100% Pure & Organic. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.

CANCELLATION POLICY

An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.

You can cancel an order in easy steps:

Please note that the complete order needs to be canceled. We do not accept Partial order cancellation requests. Cancellation charges Rs.100 will be charged after the order is completed/shipped.

REFUND POLICY

Refund is provided for only Prepaid Orders not for COD Orders.
Your refund will be initiated by us within 3 business days of receiving the refund request and authorization of the refund.
Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
Shipping charges and restocking fees will be deducted from refunds.

MODE OF REFUND

For both cancelled orders & returned products (wrong qty or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.